Frequently Asked Questions
How do automatic-payment memberships work?
Our month-to-month, 12-month, and 18-month memberships require automatic payments from a checking account or debit/credit card. We accept Visa, Mastercard, Discover, and American Express.
Membership dues are automatically withdrawn on the 1st of each month. When you first join, your membership is prorated from your join date through the end of that month. Your regular monthly dues will then begin on the 1st of the following month.
Can I pay for my membership in full instead of setting up automatic payments?
Yes! We offer prepaid memberships for:
- 3 days
- 7 days
- 14 days
- 30 days
- 3 months
- 6 months
- 12 months
Prepaid memberships are paid in full at the time of purchase and do not require automatic payments.
Please keep your key fob after your membership expires. If you purchase another membership in the future, your existing key fob will automatically reactivate.
How do I access the gym after I sign up?
You can start using the gym right away! After you complete your membership signup, you will receive a temporary access PIN that allows you to enter the gym immediately.
Your temporary PIN will work for approximately 5 days while you wait for your permanent Grind Fitness key fob.
Your first key fob is included with your membership and will be available for pickup at the Grind Fitness location you selected when you joined.
You will receive a text message when your key fob is ready for pickup. Your text will include the pickup location, pickup instructions, and the fob number you should look for.
Please do not take a key-fob envelope unless you have received a pickup text confirming that the fob number is assigned to you. Fobs in the pickup area remain inactive until they have been assigned and activated for the correct member.
Once you pick up your key fob, please use it every time you enter the gym. Your key fob provides 24/7 access to all three Grind Fitness locations, regardless of which location you joined.
Please keep your key fob even if your membership ends. If you rejoin Grind Fitness in the future, your existing key fob can be reactivated, so there is no need to receive a new one.
Do you offer day passes?
Yes! If you're in town for just a day, we offer a one-day pass for $14 plus tax.
There is no need to make an appointment or come in during staffed hours. Text Laura at 712-253-1658 to have your day pass set up remotely.
How old do I have to be to join Grind Fitness?
Our Student Membership is available for ages 14–22.
Members who are 14 years of age or older may have their own access card/key fob. For members under age 18, whether they are permitted to use the gym without a parent or guardian present is determined by the parent or guardian.
Children under age 14 may be added as a paid member under a parent's membership, but they must be supervised by their parent or guardian while using the gym. Members under age 14 are not issued their own key fob and may not access or use the gym without their parent or guardian present.
Can I bring my child with me while I work out?
Children are only permitted in Grind Fitness if they are registered as a paid member. Children may not accompany a parent simply as a guest while the parent works out.
Children under age 14 must be a paid member under a parent's membership and must remain under the supervision of their parent or guardian while in the gym. They will not be issued their own key fob and may not enter or use the facility on their own.
Members age 14 and older may receive their own access card/key fob. For members under age 18, the parent or guardian may determine whether their child is permitted to use the gym without the parent or guardian present.
Each member must be properly enrolled, and key fobs, access cards, and access PINs may not be shared between family members.
Can I let someone come into the gym with me?
No. Every person entering Grind Fitness must have their own active membership and use their own authorized access to enter the facility. You may not bring another person in with you or allow someone to enter behind you, even if they are a spouse, family member, friend, or another Grind Fitness member.
Please do not share your key fob or access PIN, hold or prop open the door, or allow another person to follow you into the gym without using their own authorized access.
For the safety and security of our members, Grind Fitness uses video surveillance, which may include AI-assisted camera technology, to help identify suspected tailgating, key-fob sharing, unauthorized entry, and membership theft.
A fee may be assessed for unauthorized entry or membership sharing. Violations may also result in suspension or termination of facility access or membership.
Can I add someone to my membership?
Yes! You can add a family member or friend to your membership for $24 per month.
This option is not currently available online, so please text Laura at 712-253-1658 to add someone to your account.
Can I freeze or pause my membership?
Yes. If you need to temporarily freeze or pause your membership, please contact Grind Fitness directly to request a freeze.
Membership freezes must be arranged with Grind Fitness. Simply stopping or blocking your automatic payment does not freeze your membership and may result in a past-due balance and applicable service fees.
Please contact us 15 or more days before your next scheduled payment whenever possible so we can discuss your freeze request.
Can I change my membership plan?
Please contact Grind Fitness if you would like to make changes to your current membership plan. Available options may depend on your existing membership type and commitment.
If you would like to add a family member or friend to your membership, please text Laura at 712-253-1658 for assistance.
What happens when my 12-month or 18-month membership ends?
Your membership does not automatically end when your initial 12-month or 18-month commitment is completed.
After you have fulfilled your initial commitment, your membership automatically continues on a month-to-month basis at the same rate until you choose to cancel.
If you decide to cancel after completing your commitment, simply submit a cancellation request through your online account according to our regular cancellation policy.
How do I update my payment information?
Log in to your Grind Fitness online account to update the payment information used for your automatic payments.
You can also manage your account through the Grind Fitness 24 Hour app. Search for "Grind Fitness 24 Hour" in your app store and look for our yellow and black Grind Fitness logo.
For your security, please do not send credit card, debit card, or bank-account information by text or email.
What is my username for my online account?
Your username is the email address you originally used when you joined Grind Fitness.
If you don't remember which email address you used or need to update your email, text Laura at 712-253-1658.
What if I forgot my password?
Click "Forgot Password" on the login screen and follow the instructions to reset your password.
Why isn't my key fob working?
First, log in to your account and check your balance. Your key fob will automatically deactivate if there is an outstanding balance on your membership.
Your username is the email address you used when you joined. If you don't remember your password, select "Forgot Password" to reset it.
If your account shows no balance due and your key fob still isn't working, text Laura at 712-253-1658 for assistance.
What should I do if I lose or damage my key fob?
If your key fob is lost or damaged, please contact Grind Fitness for a replacement. The replacement fee for a lost or damaged key fob is $20.
If your key fob stops working and shows no signs of damage, we will replace it at no charge.
Please do not borrow another member's key fob, use someone else's access credentials, or allow another member to let you into the facility while waiting for a replacement.
Temporary access PINs are intended for new members while waiting to pick up their first key fob and cannot be provided when an existing member forgets, loses, or damages their fob.
How do I get the Grind Fitness app?
Search for "Grind Fitness 24 Hour" in your phone's app store. Look for the Grind Fitness yellow and black logo.
The app provides convenient access to your Grind Fitness account and membership information.
How do I make an appointment for personal training?
You can call, text, or email any of our trainers directly to schedule a personal-training appointment.
Can I tour the gym before joining?
Yes! If you would like to see Grind Fitness before purchasing a membership, please contact us to arrange a tour.
Because Grind Fitness is a 24-hour facility and staff may not always be present, please arrange your tour in advance rather than arriving without an appointment.
Do you offer a free trial?
Please contact Grind Fitness for current trial options and membership specials.
If you only need the gym for one day, we offer a one-day pass for $14 plus tax that can be set up remotely.
Do you charge annual or maintenance fees?
No. Grind Fitness does not charge annual or maintenance fees.
How do I cancel my membership?
Month-to-Month Memberships
Cancellation requests must be submitted through your online account on or before the 15th of the month. If your cancellation request is received after the 15th, one final monthly payment will be drafted before your membership is canceled.
To submit your request, log in to your account and select "Change Requests."
There is no early-cancellation fee for month-to-month memberships.
12-Month and 18-Month Memberships
Your initial membership commitment must be fulfilled before a standard cancellation request can be approved.
If you need to cancel before completing your initial commitment, a $225 early-cancellation fee per person applies.
After completing your 12- or 18-month commitment, your membership automatically continues month-to-month at the same rate until you cancel.
Cancellation requests must be submitted through your online account on or before the 15th of the month. If your request is received after the 15th, one final monthly payment will be drafted before your membership is canceled.
To submit your request, log in to your account and select "Change Requests."
Important: Your account must be in good standing, and any past-due balance and applicable early-cancellation fee must be paid before your cancellation is completed.
We do not accept cancellation requests by phone, voicemail, text message, email, Facebook, Instagram, or other social-media messages.
What should I do if I have a past-due balance?
Log in to your Grind Fitness account to update your payment information and pay your outstanding balance.
Facility access will be suspended while your account has an outstanding balance. Accounts that remain unpaid for more than 60 days may be referred to Noll Collection Services.
A past-due balance does not cancel your membership. All outstanding balances must be paid before a cancellation can be completed.
Why was I charged an additional $20 fee?
A $20 service fee may be charged when your automatic membership payment is unsuccessful, including declined debit or credit cards, returned EFT/ACH payments, returned checks, or stopped payments.
To help avoid this fee, keep your payment information up to date and make sure sufficient funds are available for your automatic payment on the 1st of each month.
Are there security cameras inside Grind Fitness?
Yes. Grind Fitness uses video surveillance throughout the facility for the safety and security of our members and property.
Our video surveillance may include AI-assisted camera technology to help identify suspected unauthorized entry, tailgating, key-fob sharing, and membership theft.
Each person entering the facility must use their own authorized access. Video footage and facility access records may be reviewed when a possible violation is identified.
Can Grind Fitness cancel or terminate my membership?
Yes. Grind Fitness reserves the right to suspend facility access or terminate a membership for violations of our membership rules and policies.
Prohibited behavior includes fighting, bullying or harassing other members, vulgar or threatening behavior, disruptive or excessively loud behavior, unauthorized facility access, key-fob sharing, tailgating, membership theft, or other conduct that negatively affects the safety or experience of our members.
Membership dues may not be refunded when a membership is terminated for violations of Grind Fitness rules or policies.
What if I still need help?
We're happy to help! Due to a high volume of calls, texting is the fastest way to reach us. Please include your name along with your question when you text.
Basic membership questions may be answered by our AI assistant so you can receive help more quickly. Questions requiring personal assistance will be directed to a Grind Fitness team member.
Please remember that this is not a 24-hour live chat service. We appreciate your patience and will respond as soon as possible.